Technical and Sales Support - Bilingual
We believe a structure is only as great as it’s finishes. Swordfish is a manufacturer’s sales & marketing agency specializing in decorative hardware, designer building products, accessories and trim products. We collaborate with kitchen and bath showrooms, window and door suppliers, interior trim suppliers, building supply stores, architects and design professionals to help you to Design your Build with Details. Our company is coast to coast, and we have a Technical and Sales Support opportunity available in either our Vancouver or Toronto office..
Location / Territory:
Vancouver, BC or Toronto, ON
Company description:
National B2B Sales & Marketing Agency for specialty hardware and construction products
Current portfolio of product specialties:
- Decorative Door Hardware and Accessories
- Unique Designer Building Products
- Architectural Finishing Hardware
- Architectural/Commercial/Institutional Door Closers
- Bath Accessories
Responsibilities:
- Nurturing existing business
- Answering technical calls & emails from architects, engineers, designers, industrial equipment fabricators, distributors, and OEMs
- Processing customer orders
- Assisting with technical inquires
- Assist marketing & management with special projects
- Problem analysis
- Reporting
- Supervise and Managing Workflow
Job description:
- On-demand service support to our customers in both English and French Canada (telephone & electronic communications)
- Assist in executing our go to market strategy in both English and French Canada
- Use Salesforce as a main platform to keep relationships up to date to drive our sales & marketing efforts
- Manage, maintain & grow any existing customer relationships in both English and French Canada
- Facilitate & manage the development of customer relationships
- Update remote showrooms in both English and French Canada with the latest displays of new products & eliminate discontinued items
- Leverage new & existing customer relationships to sell new product lines & offerings
- Leverage new & existing Architect and Designer relationships to promote new product lines & offerings
- Work the Swordfish booth and attend trade shows as an exhibiting or non-exhibiting vendor at relevant trade shows in both English and French Canada
- Work with Swordfish head office to prepare and submit display, sample & literature orders for dealers in both English and French Canada
- Travel to occasional meetings, trade shows and vendor factories in Canada and throughout USA
- Weekly & monthly reporting to Agency Stakeholders
Necessary qualifications:
- This is a bilingual role and the languages required are English and French
- Minimum 3 years sales and/or technical support experience
- Must be self motivated and be willing to meet with the national team over weekly video conferencing
- Salesforce experience an asset, but not required
- High School Diploma
- Passport for international travel is essential
- Experience or expertise with door hardware or installation a major asset
- Demonstrated systems literacy skills (good working knowledge of common PC applications – email,word,excel,zoom,etc)
- Experience or expertise with Interior Design or Architecture is an asset, but not required
- Highly motivated and energetic team player
- Strong organizational and analytical skills
Special Conditions:
• This role can be based in either Vancouver, BC or in Toronto, ON area depending on the successful applicant
• Remuneration is by salary, plus bonuses are available for maintaining reasonable sales and active account targets.
Swordfish Agency is an equal opportunity employer and does not to discriminate against any employee or job applicant because of race, color, religion, national origin, sex, physical or mental disability, or age. Only the most qualified candidates will be contacted.
We look forward to hearing from you.
Please provide your contact details and click on the APPLY NOW button below to apply for the Technical and Sales Support role at Swordfish Agency